1. Applicable conditions and consumer rights
This page explains the request process for applicable consumer online purchases sold by Game Goat Ltd. Any valid refund and cancellation conditions supplied for your specific purchase, together with applicable consumer protection law, determine eligibility.
A general discretionary refund window and the effect of activating digital course access have not yet been approved for new consumer online offers. This page does not introduce a 7-day, 14-day or 30-day refund promise, nor a blanket non-refundable rule. Those commercial conditions must be confirmed and disclosed before a new consumer checkout is enabled.
If access is not delivered, a payment appears incorrect or the service does not match the purchased description, contact us with the details so the issue and any applicable remedy can be reviewed. Statutory rights are not removed by this notice.
2. How to submit a request
Email contact@squidesports.com with the purchaser’s name, the email used for the order, the order or payment reference, the programme purchased and the reason for your request. State whether course access has been issued or activated and whether learning has begun.
Game Goat Ltd handles the refund decision and customer support for the applicable consumer purchase it sold. We may ask for the information needed to identify the purchase and assess the request. Do not email full payment card numbers or passwords. No fixed decision or bank-processing timeframe is promised here.
3. Digital access and approved refunds
Tell us if you have already activated or used the digital programme. Activation is considered under the product-specific conditions and applicable law; it does not automatically remove consumer rights or establish a no-refund rule through this page.
Where a refund is approved, it is processed through the relevant payment provider to the original payment method where applicable. The provider and the customer’s bank determine when funds appear. Any effect on remaining programme access will be explained as part of the resolution.
4. Cancellations and other arrangements
Contact us to request cancellation of your enrolment. Any effect on live sessions, unused digital access or charges depends on your purchased product’s conditions and applicable law.
This page does not establish a subscription offer, automatic renewal or recurring charge. If a subscription is offered, its billing, renewal and cancellation conditions must be supplied before purchase. School, university, organisational and local training cancellations follow their own agreements.