Customer policies

    Terms and Conditions

    These pages cover applicable consumer online purchases from Game Goat Ltd. School, university, organisational and local training arrangements remain subject to their own agreements.

    Last updated: 20 October 2026

    1. Who you are purchasing from

    For applicable consumer online transactions identified as sold by Game Goat Ltd, Game Goat Ltd is the legal seller, payment recipient and contracting entity. Its registered contact address is shown below.

    Squid Esports is the customer-facing brand under which these educational esports programs are marketed and delivered. Squid Academy is the educational programme provider and owner of the underlying curriculum and learning platform. Game Goat Ltd is a delivery partner of Squid Academy, does not own Squid Academy and does not sell under the Squid Academy brand.

    These terms do not change the contracting entity or terms of existing school, university, organisational or local Thailand training arrangements. Refer to the relevant proposal, enrolment document or signed agreement for those services.

    2. What you purchase and receive

    Customers purchase access to the specified digital educational programme and any services expressly included in the product description. The purchased product determines the access period, start date, delivery method, platform requirements and any live teaching included.

    Read the product-specific conditions before purchasing. If an access period, fulfilment method or other material condition is unclear, contact us for clarification before paying. This page does not promise a standard access duration or immediate activation for every programme.

    3. Price and payment information

    The applicable purchase flow must identify Game Goat Ltd as the seller and show the price, currency and material purchase conditions before payment, with accessible links to these terms and the refund information.

    Where online payment is available, payment is processed through the authorised third-party provider identified in that purchase flow. Stripe may be used if activated for the relevant transaction; this notice does not mean Stripe checkout is currently available.

    Payment to Game Goat Ltd for these purchases does not make Squid Academy the payment recipient. No recurring billing, renewal schedule or subscription cancellation terms are established by this page.

    4. Learners and parent or guardian involvement

    The product description determines suitability and any learner age requirements. Where required by applicable law or the programme arrangements, a parent or guardian must authorise a minor’s purchase, enrolment and relevant processing of their information.

    Use programme content and platform access in accordance with the conditions supplied for that programme and the platform’s applicable terms. Purchasing access does not transfer ownership of Squid Academy’s curriculum or platform.

    5. Support, refunds and your rights

    Game Goat Ltd handles customer support and refund decisions for the applicable consumer purchases it sells. Contact the published support address with your order reference and enquiry. Refund requests and cancellations are described on the Refunds and Cancellations page.

    Nothing on these pages excludes or limits any rights or remedies that cannot be excluded under applicable consumer protection law.

    Support and privacy requests

    Game Goat Ltd.

    Unit 1603, 16th Floor, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong

    contact@squidesports.com